Solution · Missed calls
The call you missed
still becomes a job.
When nobody can pick up, the caller gets a text within seconds, tells you what they need, and books a time. Your office sees the whole conversation.
A good fit when…
Most people who reach a voicemail do not leave one. They call the next company on the list. A text that arrives while the phone is still in their hand keeps the conversation with you, even when your team is on a roof, under a sink, or already on another call.
- Your team is on the job when the phone rings
- A technician cannot answer while holding a tool or driving between customers. The call goes to voicemail, and the customer goes elsewhere.
- Evenings and weekends go unanswered
- The emergency call after hours is the one worth the most, and it is the one nobody picks up.
- Callbacks eat the morning
- Someone listens to voicemails, writes down numbers, calls back, and reaches nobody. The customer already booked with someone else.
What we can build.
- A text within seconds of the missed call
- The caller gets a short, friendly message from your business number. It sounds like your office, not a robot, and it asks what they need.
- The right questions, asked once
- The conversation collects the address, the problem, and how urgent it is, in English or Spanish. An emergency alerts a person straight away.
- A time on your calendar
- The caller can pick an estimate or service window from your real availability, and the booking shows up where your office already looks.
- Your office sees everything
- Every conversation, booking and callback lands in your CRM or inbox with the caller details and a short summary. Nothing lives only on a phone.
How the work takes shape.
- 01Look at how calls reach you today
We check your business number, who answers, when calls go unanswered, and what happens to voicemails now.
- 02Write the messages in your voice
We agree what the first text says, which questions it asks, when it hands over to a person, and when it stays quiet.
- 03Connect it to your phone and your calendar
I connect it to the phone system you already have, test it with real calls, and show your office where everything lands.
What a Tuesday evening looks like afterwards.
At 6:40 pm a homeowner calls about a water heater that stopped working. Your office closed at five. Today that call becomes a voicemail nobody hears until the morning, if it is left at all.
With the system in place, the caller gets a text within seconds: your business name, an apology for missing them, and a question about what is going on. They reply. The conversation asks for the address and whether there is water on the floor. It offers the first two slots tomorrow morning and books one.
By 6:45 pm the job is in your calendar, the conversation is in your CRM, and the on call technician has a summary on their phone. Nobody at your company touched it. In the morning your office confirms the visit with one tap.
The times and the customer are illustrative. The steps are the ones I build. To see what missed calls cost you today, try the missed call calculator.
A useful starting point.
To scope this I need to know which phone system you use, roughly how many calls go unanswered in a busy week, and what you would want to know from a caller before booking them.
It works with most business phone systems, including Twilio, GoHighLevel, CallRail, OpenPhone and RingCentral, on the number you already have. We check yours before agreeing anything.
You get a fixed price and a written scope before any work starts. The first version is scoped to go live within a few weeks of the agreed start.
This replaces the silence after a missed call with a conversation. It does not replace your dispatcher, and it will not promise a price or a time your office has not approved. Emergencies go to a person.
Before we begin.
Does this work with our existing phone number?
Yes. It works on the number you already have with most business phone systems. We check yours before agreeing the scope.
Will it sound like a robot?
No. The first message is short and written in your voice, the questions are the ones your office would ask, and the conversation hands over to a person as soon as it should. Callers can always ask for a callback.
Will regular customers get texts every time they call?
No. Callers who spoke with your office recently or who are already in a conversation are not messaged again.
What if a caller has an emergency?
Words like leak, flooding or no heat flag the conversation and alert your on call person immediately. The system never tries to handle an emergency alone.
Can it handle Spanish speaking callers?
Yes. The whole conversation, including booking, can run in Spanish, and your office sees a summary in English.
What does it cost?
A fixed price agreed before the work starts, based on your phone system and how much you want connected. Ask for a free intake test first if you want to see what you are missing today.
What is the free intake test?
I contact your business the way a customer would, once by phone and once through your website, time the replies, and send you a one page scorecard. No obligation.
What would a better
way of working look like?
Tell me about the task, the process, or the idea.
Or book a 30 minute callcontact@younesnadif.com