Solution · New enquiries
Answer every enquiry
while the customer is still deciding.
A form, a message or a call gets a real reply within minutes, day or night. The right questions get asked, and a good lead lands on your calendar with the details attached.
A good fit when…
People who fill in a form are usually comparing two or three companies at once. The first useful reply tends to win the job. A Harvard Business Review study of more than two thousand companies found that those replying within an hour were about seven times as likely to have a real conversation with the lead as those that waited an hour longer, and that the average company took more than a day to reply. I build the system that replies in minutes, every time, without adding a person to your payroll.
- Enquiries wait until someone is free
- Your team is on jobs or with clients. The form submission sits in an inbox until the evening, and by then the customer has booked with someone who answered.
- Anyone can grab a calendar slot
- A bare booking link fills your calendar with people who are not ready, not in your area, or not a fit. Your best hours go to the wrong conversations.
- Busy weeks create quiet months
- When the team is flat out, new enquiries are ignored. A few weeks later the pipeline is empty and nobody can say where the leads went.
What we can build.
- A reply within minutes, on every channel
- Website forms, text messages, Facebook and Instagram messages, and missed calls all get a prompt, friendly first reply from your business.
- The right questions, in the right order
- The conversation asks what your office would ask: what they need, where they are, when they want it, and anything that decides whether the job is a fit.
- A time on your calendar
- A good lead picks a slot from your real availability. A poor fit gets a polite answer and a record, not an appointment.
- Your CRM filled in for you
- The conversation, the answers and the booking land in your CRM or inbox, so whoever takes the call knows the story before they pick up.
How the work takes shape.
- 01See where enquiries arrive and how long they wait
We look at every place a new customer can reach you, who sees it, and how long the first reply takes today.
- 02Agree what a good lead looks like
We write down the questions, the answers that qualify someone, what the system may promise, and when a person takes over.
- 03Build it, test it with real messages, switch it on
I connect it to your forms, phone and calendar, test it with real enquiries, and show your office where everything lands.
What changes for a customer on a Saturday.
A homeowner fills in your website form at 2:15 pm on a Saturday asking about a replacement. Today that form waits in an inbox until Monday morning, and by Monday two other companies have already called them.
With the system in place, they get a text within a minute thanking them and asking two quick questions: the address and whether the current unit is still running. They answer. The conversation offers the first available estimate slots and books Tuesday at 9 am.
By 2:20 pm the estimate is on your calendar, the answers are in your CRM, and the person who will visit has the address and the situation on their phone. On Monday your office simply confirms.
The times and the customer are illustrative. The steps are the ones I build.
A useful starting point.
To scope this I need to know where enquiries reach you today, which of them you want to book automatically, and what makes an enquiry a good fit or a poor one.
It connects to the tools you already use, including website forms, GoHighLevel, HubSpot, Google Calendar and Calendly, and it can run in English and Spanish.
You get a written scope and a fixed price before any work starts. The first version is scoped to go live within a few weeks of the agreed start.
The system answers, asks and books within rules your office agrees. It does not negotiate prices, promise dates your team has not approved, or replace the conversation that closes a large job.
Before we begin.
Will it sound like a robot?
No. The first message is short and written in your voice, the questions are the ones your office would ask, and a person takes over as soon as the conversation needs one. Customers can always ask to speak to someone.
Does it work evenings and weekends?
Yes. Someone who reaches out on a Saturday afternoon gets the same reply and the same chance to book as someone who calls on a Tuesday morning.
How does it keep time wasters off my calendar?
It asks two or three questions first. Only enquiries that match what you told me counts as a good fit get offered a booking. Everyone else gets a polite answer and a record for your office.
What if a customer asks something unexpected?
It can answer standard questions from information you approve, and it hands anything else to a person with the whole conversation attached.
Do we have to change our CRM or calendar?
No. It connects to what you already use. We check your tools before agreeing the scope.
What does it cost?
A fixed price agreed before the work starts, based on how many channels you want covered and how much you want booked automatically. A free intake test first shows you how long your replies take today.
What would a better
way of working look like?
Tell me about the task, the process, or the idea.
Or book a 30 minute callcontact@younesnadif.com