Missed calls answered by text in seconds
A caller who reaches voicemail gets a text right away, tells you what they need, and books a time. Your office sees the whole conversation.
Text back · Booking · Office alertAI automation for owner operated service businessesEvery call answered. Every quote followed up.
Every call answered. Every quote followed up.
Every job on record. Automatically.
I build the systems that text the caller you missed, chase the estimate that went quiet, and carry the job from the first call to the invoice without anyone retyping it. Built around the phone system and software your office already uses. You work with me directly.
Top Rated Pluson UpworkThe pieces work better togetherA system with context.
A system with context.
And a clear way forward.
Business knowledgeYour information and how you work
Everyday workRequests, records, and events
AI + automation
Understands the context.
Works within your rules.
Connected toolsUseful actions in the right place
People in controlReview, ownership, and decisions
What I fixThe leaks in a service business.
The leaks in a service business.
Fixed with the tools you already use.
Pick the one that costs you most. Each page shows what changes for you and how to get started.
Web leads answered in minutes, day or night
A form or message gets a real reply while the customer is still deciding. The right questions get asked, and a good lead lands on your calendar.
Instant reply · Qualifying questions · CalendarQuotes that get followed up
Every estimate gets a follow up written from the actual quote, and it stops the moment the customer answers. Old leads get a second chance too.
Estimate follow up · Reminders that stop · Old leads revivedNo more retyping between tools
Your website, phone, CRM, dispatch and invoicing share one customer and one job. Nobody types the same thing twice, and nothing falls between systems.
One record · Website to invoice · Fewer mistakesPaperwork drafted, people approve
Proposals, contracts, permits and claims are drafted from the job record, checked by a person, and filed with the job.
Drafts from the record · Human approval · Filed with the jobNot sure where to start?
We follow one job from the first call to the invoice, find where time and customers leak, and pick the one fix that pays back fastest.
One job traced · One fix first · Fixed priceSelected buildsDifferent challenges.
Different challenges.
The same care in the build.
A few examples of how I combine software, AI, and design around real business needs.
Custom application · Controlled pilotAn operating platform,
An operating platform,
built around the business.
Built a business application connecting shared records, tasks, AI tools, and approval history. Each action has an owner and a defined scope.
Implemented and tested using fictional records.Platform concept · Illustrative
Operations workspaceA shared place for the work
Review queueEvery action
Every action
has an owner.
Prepare a summaryAI draft ready
Assign a reviewerYour team decides
Approval before action
Owner, decision, and history stay attached.
Browser automationWhen the work
When the work
lives in the browser.
Built browser extensions connected to workflow orchestration, with shared state, action confirmation, and recovery when a result is unclear.
Browser workers · Central coordination · Visible result checksBrowser worker · Illustrative
Work on the page
A task to complete.
Current item
Relevant details
Browser assistantChecks before moving on
Read the current page
Prepare the right action
Confirm the visible result
Pause when the result is unclear.
Websites and acquisitionA better front door.
A better front door.
A connected next step.
Built a bilingual service website with local search pages, an estimate flow, and connected intake. The inquiry carries its context into the next stage.
Bilingual experience · Local SEO architecture · Connected formsWebsite concept · Illustrative
Service website
Local service companyPlan your project.
Plan your project.
Know your next step.
Clear information, from the first visit.
Start with a few details
Your area
What do you need?
Context travels with the inquiry
Servicios para tu hogarPlanea tu proyecto.
Planea tu proyecto.
Conoce el siguiente paso.
Información clara desde el principio.
Comienza con algunos detalles
Tu zona
¿Qué necesitas?
El contexto acompaña a la consulta
Financial workflow engineeringFrom scattered records
From scattered records
to a reviewable workflow.
Implemented transaction imports, categorization proposals, and human corrections, with source references and review history carried through the workflow.
Implemented review module · Source traceability · Human decisionsReview workflow · IllustrativeA suggestion.
Financial reviewSource records stay traceable
Imported transactionsRead only source
A suggestion.
Then a decision.
RecordCategoryReview
Supplier invoiceMaterialsPending
Monthly softwareSoftwareMatched
Site travelTravelTo review
Suggested categoryMaterials and supplies
Your review comes before the update.
Client feedbackTrust earned.
Trust earned.
Project by project.
Top Rated Pluson Upwork
4.9/558 client ratings
100%Job Success
Younes is a supremely talented creative. We've worked together on a number of projects and clients have been impressed with the speed and quality of his work. From website design, graphic design, automation and AI agents, Younes has proven time and again how he is able to achieve incredible results.
Adam Smith
Younes is proactive, clear and also talented. We really appreciate working with him and have now moved on to a new project with him.
The Big Smoke Media Group
Excellent work and communication. High attention to detail and great quality. One of the best hires I made on upwork and I made a lot
Mark F
Executed the project very smoothly and super quickly. Excellent work! Will definitely hire again.
Oribu Y
Very quick turnaround, clear communication. Job executed precisely as instructed. Would use again.
Ilan S
I really appreciated the hard work Younes performed on the task. He was a pleasure to work with. I will use again!
Eddie K
exceptional results and I highly recommend Younes to others.
Andrew L
More client feedback on Upwork
01 / 07
How I workClarity first.
Clarity first.
Then the right build.
A thoughtful process makes the technology useful. Each step brings the system closer to the people who will use it.
- 01
Understand the work.
We look at the process, the people, and the friction. The starting point is a useful outcome.
- 02
Design the right system.
We decide what to automate, where AI helps, and where people should make the decision. Scope comes before implementation.
- 03
Build around real use.
I connect the tools and build the missing pieces, with reviews as the work takes shape.
- 04
Test, document, and hand over.
We check the everyday flow and the awkward cases. Your team gets a system it can understand and use.
The person behind the work
Younes Nadif
I’m Younes. I bring engineering, design, and business operations to the same table.
My background in physics shaped how I think about systems. Building software, automations, websites, and creative work taught me how to make them useful.
You work directly with me. I connect the technical detail to the business context, and stay close to how the work is actually used.
More about my backgroundWorking togetherThe right shape
The right shape
for the work ahead.
A focused review, a defined project, or an ongoing partnership.
Start with a review.
For a process or existing system that needs a clearer direction.
- A bounded area to examine
- Findings and practical priorities
- A scope for the next step
Build something useful.
For an idea with a clear purpose and a project to bring it to life.
- Agreed scope and milestones
- Implementation and verification
- Documentation and handoff
Keep moving forward.
For a business that needs a technical partner as its systems evolve.
- A shared queue of priorities
- Iterative builds and reviews
- Context that stays with the work
Scope and pricing are agreed around your project.
A few good questionsBefore we
Before we
start building.
Something else on your mind?
Ask me directly.
Do I need to know what I want built?
No. Tell me what keeps slipping: the calls you miss, the quotes that go quiet, the job that has to be typed in twice. We turn that into a clear first fix together.
Will customers know they are talking to a machine?
The messages are short, written in your voice, and hand over to a person as soon as they should. Customers can always ask for a callback, and emergencies always go to a person.
Do we have to change our phone system or software?
Usually not. I build around the phone system, CRM and scheduling tools your office already uses, and I check yours before agreeing anything.
How are scope and price decided?
We agree the outcome, the systems involved, and a fixed price in writing before any work starts. A 30 minute call is usually enough to get there.
Can you show me what I am missing before I pay anything?
Yes. Ask for a free intake test. I contact your business the way a customer would, once by phone and once through your website, time the replies, and send you a one page scorecard. No obligation.
What happens after the build?
You get documentation, a walkthrough for your office, and an agreed way to check the system is doing its job. Ongoing support can be added if you want it.
Can my team stay in control?
Yes. You decide where automation acts and where a person makes the call. Anything with consequences waits for approval from someone on your team.
Let’s make the work flowTell me what keeps slipping.
Tell me what keeps slipping.
I will tell you what I would fix first.
A 30 minute call, a short note, or a free intake test.
No preparation and no obligation.